Return & Refund Policy

Our Return and Refund Policy was last updated 16 March 2022.

Thank you for shopping at Max and Ivy.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

You can start the Return process by sending us a message on https://www.enjoywithmaxandivy.com/contact

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Big Eyes Entertainment Ltd, 71-75 Shelton Street, London WC2H 9JQ.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Max and Ivy, accessible from https://www.enjoywithmaxandivy.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Conditions for Return of Damaged Goods

If You receive Goods that have been damaged in transit or are faulty, please get in touch no later than 14 days from the day on which You received the damaged or faulty Goods. ‘

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Big Eyes Entertainment

Unit 20

133 George Street

London W1H 7HA

United Kingdom

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

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